Terms & Conditions:
1. IntroductionWelcome to OM SAI TELECOM. These Terms and Conditions (u201cTermsu201d) govern access to and use of our website, products, services, customer support facilities, and business communication channels operated under the name OM SAI TELECOM (u201cwe,u201d u201cus,u201d u201cour,u201d or u201cBusinessu201d).OM SAI TELECOM operates from H No. 1718, Koregaon Bhima, Shirur, Pune Nagar Road, Pune, Maharashtra u2013 412216, India. Customers may contact us at awhaletushar77@gmail.com or +91 9096755478.These Terms are intended to establish a clear understanding between OM SAI TELECOM and individuals or organizations who visit our website, contact us, purchase products, request services, or communicate with us through telephone, SMS, WhatsApp, RCS, or other supported channels.The specific products, telecom-related services, prices, availability, delivery arrangements, and applicable service conditions may vary depending on the transaction and the information provided at the time of purchase or service request.By accessing our website, placing an order, requesting a service, or otherwise using our facilities, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please discontinue use of the relevant service.
2. DefinitionsFor the purpose of these Terms:u201cBusiness,u201d u201cOM SAI TELECOM,u201d u201cwe,u201d u201cus,u201d or u201couru201d means the business operating under the name OM SAI TELECOM at the address stated above.u201cCustomer,u201d u201cyou,u201d or u201cyouru201d means any visitor, purchaser, prospective customer, or other person using our website or services.u201cWebsiteu201d means our official website and any associated online pages or digital interfaces operated by us.u201cServicesu201d means the products, telecom-related services, customer assistance, order handling, and communication facilities that OM SAI TELECOM actually offers.u201cProductsu201d means any goods or equipment offered for sale by the Business, where applicable.u201cThird-Party Servicesu201d means platforms, payment providers, telecom operators, messaging providers, and other independent services used in connection with our operations.u201cPersonal Datau201d means information relating to an identified or identifiable individual, as defined under applicable data protection law.u201cBusiness Communicationsu201d means messages, notifications, service updates, promotional communications, or customer support messages sent through authorized channels.u201cApplicable Lawu201d means laws, rules, regulations, directions, and binding requirements applicable to the Business and the relevant transaction in India.These definitions apply throughout these Terms unless the context requires otherwise.
3. Acceptance of TermsBy using any service provided by OM SAI TELECOM, you acknowledge that you have read and understood these Terms and agree to comply with them.Acceptance may occur when you browse the website, submit an enquiry, create an account where available, place an order, request assistance, or expressly accept these Terms through an online or offline process.Where applicable law requires specific consent, a separate affirmative consent will be obtained. Merely visiting our website or providing a telephone number will not automatically be treated as consent to receive promotional WhatsApp, SMS, or RCS messages.If you use our services on behalf of a company or another person, you confirm that you are authorized to act on their behalf. You remain responsible for ensuring that the use of our services complies with applicable law.If any provision of these Terms is held unenforceable, the remaining provisions will continue to apply to the extent legally permissible.
4. Description of ServicesOM SAI TELECOM provides telecom-related business services and customer assistance within the scope of its actual business operations. Depending on current availability, the Business may offer telecom products, related equipment, connectivity-related assistance, customer enquiries, or other services expressly described on its website, quotations, invoices, or written communications.The precise scope of a service will be determined by the description provided at the time of the enquiry or transaction. Nothing in these Terms should be interpreted as a representation that OM SAI TELECOM is a licensed telecom operator, internet service provider, or authorized representative of a particular telecom company unless that status is independently established and expressly stated.Some products or services may depend on third-party networks, infrastructure, software, inventory, or service providers. OM SAI TELECOM does not control the entire operation of such third parties and cannot guarantee uninterrupted availability of their services.Customers should review product descriptions, specifications, compatibility requirements, charges, warranties, and service limitations before completing a transaction. Where a product or service is unavailable, we may inform the customer and discuss alternatives, revised timelines, or cancellation as applicable.Any additional terms included in a quotation, invoice, service agreement, or product warranty will apply to the relevant transaction. In the event of a conflict, mandatory law will prevail, and transaction-specific terms will govern only to the extent legally valid.
5. EligibilityOur website and services are intended for individuals who can legally enter into binding agreements under applicable Indian law.If you are below the age of 18, you must use our services only with the involvement and authorization of a parent or lawful guardian, where legally appropriate. We do not knowingly seek to enter into independent contractual arrangements with children where such arrangements are prohibited by law.Customers must provide accurate information necessary for an enquiry, order, service request, billing, delivery, or customer support.We may decline or suspend a transaction where we reasonably believe that the customer is not legally eligible, has supplied materially false information, is attempting fraud, or is using the service for an unlawful purpose.Eligibility requirements do not remove any consumer rights or protections available under applicable law.
6. Account RegistrationIf OM SAI TELECOM makes customer registration or an online account facility available, you must provide complete and accurate registration details and keep them updated.You are responsible for safeguarding any login credentials, verification codes, passwords, or account access information issued to you. You should not share confidential credentials with unauthorized persons.You must promptly inform us if you suspect unauthorized access, misuse of your account, or compromise of your contact details.OM SAI TELECOM may use reasonable verification procedures to protect customers, prevent fraud, and confirm the legitimacy of service requests. Verification may involve email, telephone, OTP, or other lawful methods.We may restrict, suspend, or close an account if required by law or where there is a reasonable basis to believe that the account is being used fraudulently, unlawfully, or in violation of these Terms.Account registration does not create ownership rights over our website, systems, brand, or intellectual property.
7. User ResponsibilitiesCustomers agree to use OM SAI TELECOM’s website and services lawfully and responsibly.You must:Provide truthful and up-to-date information when making enquiries or purchases.Use products and services according to applicable instructions and safety requirements.Pay all undisputed charges properly due for purchases or services.Avoid interfering with the security, operation, or availability of our website.Refrain from submitting malicious code, fraudulent requests, or misleading information.Respect the intellectual property and lawful rights of OM SAI TELECOM and third parties.Avoid using our communication channels to send abusive, threatening, unlawful, or deceptive content.Obtain necessary permission before providing another person’s contact details to us.Comply with applicable telecom, consumer protection, privacy, and messaging requirements.Customers must not use OM SAI TELECOM’s services to impersonate another person, conduct scams, distribute unlawful content, or circumvent technical or regulatory restrictions.We may investigate suspected misuse and take proportionate action, including refusing a transaction or reporting suspected unlawful conduct to the appropriate authority where legally required or permitted.
8. Payment and Billing TermsPrices, taxes, payment methods, deposits, and billing schedules will be communicated through our website, quotation, invoice, or other transaction-specific documentation.Unless otherwise stated, all applicable taxes and government levies will be charged in accordance with law. Customers should review the total amount payable before confirming an order or service.Payment may be required in advance, upon delivery, in instalments, or according to a separately agreed arrangement. A payment is considered completed when it has been successfully received or confirmed through the relevant payment provider or financial institution.Where third-party payment services are used, their payment processing terms may also apply. OM SAI TELECOM does not request customers to disclose banking passwords, card PINs, or confidential OTPs to our staff.If a payment fails, is reversed, or remains pending, we may delay processing until the payment status is resolved. Any applicable refund or cancellation will be handled according to the transaction terms and mandatory law.Customers should retain invoices, receipts, and payment confirmations for their records. If you believe a charge is incorrect, contact us promptly with the relevant transaction information so that we can review it.No provision in this section limits statutory consumer remedies or rights that cannot lawfully be excluded.
9. Subscription Renewal and TerminationWhere OM SAI TELECOM offers a recurring service or subscription, the applicable duration, fees, renewal cycle, cancellation procedure, and termination conditions will be disclosed before the customer commits.A subscription will renew automatically only where such renewal is part of the disclosed arrangement and is supported by the required customer authorization and applicable law. Where a renewal requires additional confirmation, we will follow the applicable process.Customers may request cancellation through the contact details stated in these Terms or through any cancellation facility made available for the relevant service.Cancellation may take effect immediately or at the end of the current billing period, depending on the agreed terms and applicable law. Any refund, pro-rata adjustment, or outstanding payment will be handled according to the relevant agreement and mandatory legal requirements.OM SAI TELECOM may suspend or terminate a service for non-payment, material breach, fraud, unlawful use, security risks, discontinuation of a third-party service, or a legal or regulatory requirement.Where reasonably practicable and legally permitted, we will provide notice and an opportunity to address a remediable breach. Termination will not affect rights or obligations that accrued before termination.
10. Use of WhatsApp Official API and RCSOM SAI TELECOM may use WhatsApp Business messaging facilities, including the WhatsApp Business Platform or its authorized providers, and Rich Communication Services (u201cRCSu201d) where such facilities are available and relevant to our operations.These channels may be used for customer support, order-related notifications, service information, appointment or delivery updates, account-related communication, and promotional messages where permitted and appropriately authorized.Use of WhatsApp or RCS is subject to the policies and technical requirements of the relevant platform, telecom operator, messaging provider, and applicable law. OM SAI TELECOM does not own or control WhatsApp, Meta, Google, mobile operating systems, or telecom networks.We will use messaging channels in accordance with applicable consent, opt-in, opt-out, template, content, and quality requirements. We will not knowingly use these channels to send prohibited, deceptive, unlawful, or unauthorized messages.Customers may choose not to receive promotional communications and may withdraw their consent through available unsubscribe instructions or by contacting us.The availability of WhatsApp or RCS messaging depends on device compatibility, network coverage, platform availability, account status, and third-party policies. We do not guarantee that every message will be delivered, read, or delivered within a specific period.Any platform fees or telecom charges, where applicable, will be disclosed where relevant. Customers should also review the privacy terms of the messaging platform they choose to use.
11. Message Delivery and Compliance PolicyOM SAI TELECOM is committed to responsible customer communication. Messages will be sent only for legitimate business purposes and through channels that are appropriate for the intended communication.Where required, we will obtain prior consent before sending promotional or other regulated communications. We will maintain reasonable records of consent and communication preferences where applicable.We will respect opt-out requests and take reasonable steps to prevent further messages of the relevant category after the request has been processed. Certain essential transactional or legally required communications may continue where permitted by law, even if promotional messages have been declined.Customers must not misuse our contact channels to transmit spam, malicious links, fraudulent offers, harassment, or unlawful content.Message delivery may be affected by incorrect contact information, device settings, spam filtering, carrier restrictions, platform enforcement, network outages, or other circumstances outside our control.OM SAI TELECOM may pause or restrict messaging where delivery quality, consent status, complaints, security concerns, or applicable policy requirements make continued messaging inappropriate.We will not represent that Meta, Google, or a telecom operator has approved or endorsed OM SAI TELECOM unless that approval or endorsement has actually been granted and may lawfully be represented.
12. Intellectual Property RightsAll intellectual property rights in the OM SAI TELECOM name, logo, website content, original text, graphics, designs, and other materials owned by the Business remain with their respective owner.Customers may view and use our website for personal or legitimate business enquiries. No ownership rights are transferred through access to the website or purchase of a product or service.You must not reproduce, distribute, modify, publish, sell, or commercially exploit our original website content without prior written permission, except where permitted by law.Third-party names, logos, trademarks, product images, and service marks belong to their respective owners. Their appearance on our website does not necessarily imply sponsorship, partnership, or endorsement.If you believe content displayed by OM SAI TELECOM infringes your intellectual property rights, please contact us with sufficient details to identify the material and explain the basis of your concern.
13. ConfidentialityOM SAI TELECOM will take reasonable steps to protect confidential business or customer information received in connection with its services.Customers must not disclose confidential quotations, account credentials, private communications, or non-public business information belonging to OM SAI TELECOM unless authorized or legally required.Confidentiality obligations do not apply to information that is publicly available through no breach, was lawfully known before disclosure, is independently developed, or must be disclosed under applicable law or a lawful authority’s direction.Where information must be shared with service providers to complete a transaction, provide customer support, process a payment, or comply with law, we will seek to limit disclosure to what is reasonably necessary.Nothing in this section prevents a customer from exercising statutory rights, making a lawful complaint, or providing information to a competent authority.
14. Disclaimer of WarrantiesOM SAI TELECOM will make reasonable efforts to provide accurate information and deliver agreed services. However, the website and its general informational content may be updated, modified, or temporarily unavailable.To the extent permitted by law, we do not warrant that the website will always operate without interruption, that every product will remain continuously available, or that third-party networks and platforms will function without error.Product warranties, where applicable, will be governed by the relevant manufacturer warranty, written warranty terms, or applicable law. Customers should review warranty conditions and retain proof of purchase.Nothing in these Terms excludes any warranty, guarantee, or consumer protection that is mandatory under Indian law. If a particular disclaimer is prohibited by law, it will apply only to the extent legally permitted.
15. Limitation of LiabilityTo the extent permitted by applicable law, OM SAI TELECOM will not be liable for indirect or consequential losses arising from circumstances beyond its reasonable control, including third-party network interruptions, platform outages, or customer misuse.Any liability arising directly from a transaction will be assessed in light of the actual service supplied, the agreed terms, the circumstances of the claim, and applicable law.Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, death or personal injury where exclusion is unlawful, or any other liability that cannot legally be limited.Nothing in this section removes a consumer’s statutory rights to seek remedies before a competent authority or consumer commission.
16. IndemnificationTo the extent permitted by law, a customer may be responsible for losses, claims, or reasonable expenses directly arising from their unlawful conduct, fraud, infringement of third-party rights, or material breach of these Terms.This provision does not require customers to indemnify OM SAI TELECOM for losses caused by our own negligence, unlawful conduct, or obligations that cannot legally be transferred to a customer.Where a claim arises, the parties will act reasonably to mitigate avoidable loss and cooperate as appropriate, subject to their legal rights.
17. Governing Law and Jurisdiction (India)These Terms are governed by the laws of India.Subject to mandatory consumer protection provisions and the jurisdiction of statutory authorities, disputes arising from these Terms may be brought before courts or forums having competent jurisdiction in accordance with applicable law.Nothing in this clause prevents a consumer from approaching a consumer commission or other authority that has jurisdiction under applicable legislation.The parties will endeavor to resolve genuine disputes through good-faith communication before commencing formal proceedings, where appropriate and legally permissible.
18. Changes to These TermsOM SAI TELECOM may update these Terms from time to time to reflect changes in its business operations, products, services, technology, legal obligations, or third-party platform requirements.The revised version will be published on our website with an updated effective or revision date where practicable.Changes will apply prospectively, except where a different approach is required or permitted by law. Where a material change requires customer consent, we will seek that consent through an appropriate process.Customers are encouraged to review these Terms periodically. Continued use after an update will constitute acceptance only to the extent such acceptance is legally effective.
19. Contact InformationFor questions, complaints, service enquiries, privacy-related concerns, or requests concerning these Terms, please contact:OM SAI TELECOMAddress: Om Sai Telecom, H No. 1718, Koregaon Bhima, Shirur, Pune Nagar Road, Pune, Maharashtra u2013 412216, IndiaEmail: awhaletushar77@gmail.comMobile: +91 9096755478Please include sufficient details about your enquiry or complaint so that we can identify the relevant transaction or issue and respond appropriately.
