Policies

1. IntroductionOM SAI TELECOM (“we,” “us,” “our,” or “Business”) respects the privacy of customers, website visitors, prospective customers, suppliers, and other individuals who interact with our business.This Privacy Policy explains how OM SAI TELECOM collects, uses, stores, protects, and shares personal information when individuals visit our website, contact us, purchase products, request services, or communicate with us through telephone, SMS, WhatsApp, RCS, email, or other available channels.Our business contact details are:Business Name: OM SAI TELECOMAddress: Om Sai Telecom, H No. 1718, Koregaon Bhima, Shirur, Pune Nagar Road, Pune, Maharashtra – 412216, IndiaEmail: awhaletushar77@gmail.comMobile: +91 9096755478This Policy is intended to explain our privacy practices transparently and support responsible handling of customer information in connection with our business activities.The precise personal information collected depends on how you interact with us. We do not intend to collect information that is unnecessary for the relevant business purpose.This Policy should be read together with our Terms and Conditions and any specific privacy notice provided when you use a particular product, service, or communication facility.

2. Information We CollectOM SAI TELECOM may collect personal information directly from you, automatically through our website or communication systems, or from service providers where legally permitted.
2.1 Personal and contact informationDepending on the transaction, we may collect:Name and contact details.Telephone or mobile number.Email address.Billing and delivery address.Business name and business contact details, where relevant.Information you provide in an enquiry, complaint, or service request.Customer preferences and communication choices.We collect such information where it is reasonably necessary to respond to enquiries, provide requested products or services, process transactions, communicate with customers, or comply with legal obligations.
2.2 Transaction and service informationWhere applicable, we may collect information relating to purchases, quotations, invoices, service requests, payment status, product details, delivery arrangements, warranty enquiries, and customer support history.Payment card details, banking credentials, and other sensitive payment information should ordinarily be handled through the relevant payment provider rather than communicated to our staff.We may retain transaction records to support accounting, customer service, dispute resolution, fraud prevention, and legal compliance.
2.3 Device and technical informationWhen you visit our website, certain technical information may be collected automatically, depending on the website configuration and tools in use. This may include:Internet Protocol (IP) address.Browser type and version.Device type and operating system.Website pages visited.Date, time, and duration of visits.Referral information and basic diagnostic logs.Security-related information necessary to identify suspicious activity.We use such information where appropriate to maintain website functionality, diagnose technical problems, protect our systems, and understand general website usage.
2.4 Cookies and similar technologiesOur website may use cookies, pixels, local storage, or similar technologies, depending on the tools and features enabled.These technologies may remember basic preferences, support website functionality, measure performance, or help protect the website against misuse.Where consent is required for non-essential cookies or tracking technologies, we will seek consent through an appropriate mechanism.
2.5 Message and communication dataWhen you communicate with OM SAI TELECOM, we may process information contained in your messages, including the sender’s contact details, message content, attachments you choose to provide, the date and time of communication, and relevant delivery or support records.For WhatsApp and RCS communications, relevant information may also include message status, customer replies, opt-in or opt-out records, and technical information made available through the messaging provider.We will handle such information according to the purpose of the communication, applicable platform policies, and relevant legal requirements.We do not claim access to private messages exchanged independently between users outside our business communication channels.

3. Purpose of Data CollectionOM SAI TELECOM collects personal information for specific and legitimate business purposes.These purposes may include:Responding to enquiries and requests for information.Processing orders, purchases, and service requests.Providing customer support and after-sales assistance.Communicating delivery, transaction, or service updates.Managing billing, invoices, payments, and accounting records.Maintaining customer preferences and communication permissions.Sending promotional communications where legally permitted and appropriately authorized.Improving website performance and customer experience.Detecting fraud, abuse, unauthorized access, or security incidents.Maintaining records required by applicable law.Handling complaints, disputes, warranty requests, and legal claims.Supporting the operation of authorized WhatsApp and RCS communication services.We will not knowingly use personal information for a purpose that is incompatible with the purpose for which it was collected, unless we have a lawful basis to do so and provide any required notice or obtain any required consent.

4. Consent for WhatsApp and RCS Data ProcessingOM SAI TELECOM may use WhatsApp Business messaging services and Rich Communication Services (“RCS”) to communicate with customers, where appropriate and available.These channels may be used for transactional notifications, service updates, responses to enquiries, customer support, and promotional communication where permitted.
4.1 Customer consentWhere consent is required, OM SAI TELECOM will seek an appropriate affirmative indication that the customer agrees to receive the relevant category of communication.Consent may be collected through a website form, a customer-initiated enquiry, a clearly presented opt-in mechanism, or another lawful process appropriate to the communication.The consent request should explain the relevant purpose and channel in a clear manner. Consent to receive service-related messages will not automatically be treated as consent to receive unrelated promotional messages.Providing a telephone number for a transaction does not, by itself, constitute unlimited permission to send marketing messages.
4.2 Use of WhatsAppWhen a customer communicates with OM SAI TELECOM through WhatsApp, relevant communication data may be processed to respond to the customer, provide requested information, or manage the relevant service.WhatsApp is operated by Meta, and the use of its services is subject to applicable WhatsApp terms, privacy information, and business messaging policies.OM SAI TELECOM does not control WhatsApp’s entire infrastructure or independently determine all information that the platform processes.
4.3 Use of RCSWhere RCS messaging is available, OM SAI TELECOM may use it for relevant business communications through compatible devices, messaging applications, and supporting telecom or messaging providers.RCS availability and processing may depend on the customer’s device, mobile operator, messaging application, and the service provider involved.The information processed by those providers is subject to their applicable privacy terms and technical arrangements.
4.4 Withdrawal and opt-outCustomers may withdraw consent for promotional communications at any time through an available unsubscribe mechanism, by replying with an opt-out instruction where supported, or by contacting OM SAI TELECOM.We will take reasonable steps to process opt-out requests and update applicable communication preferences.Withdrawal of consent does not invalidate processing lawfully carried out before withdrawal. It also does not necessarily prevent essential transactional or legally required communications where such communications are permitted by law.

5. Legal Basis for ProcessingOM SAI TELECOM processes personal information in accordance with applicable Indian law.Depending on the circumstances, processing may be based on:Consent provided by the individual, where consent is required.Steps taken at the individual’s request before entering into a transaction.Performance of a contract or provision of a requested service, where legally applicable.Compliance with statutory or regulatory obligations.Legitimate and lawful business purposes, where recognized by applicable law and subject to relevant requirements.Establishment, exercise, or defense of legal claims, where permitted.Other grounds expressly permitted by applicable legislation.We will not rely on a broad statement in this Policy to override a legal requirement for specific consent, notice, or authorization.Where consent is the relevant basis, we will seek it in a manner appropriate to the information and processing activity.

6. How We Use Collected DataThe personal information collected by OM SAI TELECOM may be used to operate and improve our business services.We may use contact details to respond to enquiries, confirm orders, provide quotations, communicate about service availability, and address customer concerns.Transaction information may be used to verify purchases, process payments, arrange delivery where applicable, maintain invoices, and respond to warranty or billing enquiries.Technical information may be used to monitor website functionality, investigate errors, protect systems, and identify suspicious or unauthorized activity.Communication records may be used to maintain customer support history, confirm preferences, manage opt-outs, investigate complaints, and demonstrate compliance with applicable messaging requirements.Where we use personal information for marketing, we will respect applicable consent and communication rules. Customers may request that their information not be used for promotional messaging.We do not intend to sell personal information as a standalone commercial product.

7. Data Retention and DeletionOM SAI TELECOM retains personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, accounting, regulatory, and operational requirements.Retention periods may differ depending on the type of information and the reason it is held.For example:Enquiry information may be retained for a reasonable period to respond and follow up.Transaction and invoice records may be retained for applicable accounting and legal requirements.Customer support records may be retained to resolve issues and maintain service history.Consent and opt-out records may be retained as necessary to demonstrate permissions and respect communication preferences.Technical logs may be retained for a limited period appropriate to security and troubleshooting.When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it securely, subject to legal obligations and legitimate retention needs.Where deletion is requested, we will assess the request under applicable law. Some information may need to be retained where required by law, for dispute resolution, or to protect legal rights.Deletion from OM SAI TELECOM’s own systems does not necessarily cause immediate deletion from independent third-party systems, backups, or records held under their own legal obligations. Where appropriate, we will take reasonable steps to communicate or request deletion from relevant processors.

8. Data Sharing with Third PartiesOM SAI TELECOM may share limited personal information with third parties where necessary for a disclosed purpose, where authorized by the individual, or where otherwise permitted or required by law.
8.1 Meta and WhatsAppIf we use WhatsApp Business services, relevant information may be processed by Meta and its associated service providers to facilitate messaging, operate the platform, support security, and provide related functionality.The information processed depends on how the customer communicates with us and the applicable WhatsApp service.Customers should review the privacy information made available by WhatsApp and Meta for details about their independent processing practices.
8.2 Google and RCS providersWhere RCS services or related messaging infrastructure involve Google or other providers, relevant message and technical information may be processed to enable delivery, platform functionality, security, and related services.The precise parties involved depend on the RCS implementation and the customer’s device, messaging application, and telecom operator.We do not represent that every RCS message is processed by Google or that every customer device supports RCS.
8.3 Telecom operatorsTelecom operators and messaging aggregators may process information needed to route, deliver, or support SMS and RCS communications.Such information may include destination numbers, delivery information, technical identifiers, and other data required by the relevant network or service.
8.4 Other service providersWhere applicable, we may share relevant information with website hosting providers, payment processors, technical support providers, professional advisers, logistics providers, or other vendors that support our operations.We seek to limit sharing to information reasonably necessary for the relevant service or purpose.
8.5 Legal and regulatory disclosuresWe may disclose information where required by law, lawful governmental request, court order, or other binding legal process.We may also disclose information where reasonably necessary to investigate suspected fraud, protect the rights or safety of individuals, or respond to legal claims, subject to applicable law.Third-party recipients may have their own privacy policies and legal obligations. We are not responsible for independent processing carried out by third parties outside our control.

9. Security Measures and EncryptionOM SAI TELECOM takes reasonable steps to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.Depending on the systems and services used, safeguards may include access restrictions, password protection, secure hosting configurations, software updates, limited access to business records, and reasonable procedures for handling customer information.Where supported by the relevant service, information may be protected using encryption during transmission or storage. The availability and implementation of encryption depend on the particular system and provider.WhatsApp provides its own security and encryption features for eligible communications. However, the level of protection may depend on the type of communication, the devices involved, and the platform’s technical arrangements.OM SAI TELECOM cannot guarantee that any electronic transmission, website, device, or third-party system is completely secure.Customers should avoid sending passwords, banking PINs, OTPs, or other confidential authentication credentials through ordinary messages or email.If we become aware of a personal data breach requiring notification under applicable law, we will take appropriate steps consistent with the relevant legal requirements.

10. Cookies and Tracking TechnologiesOur website may use cookies or similar technologies to support essential functionality, remember preferences, maintain security, or understand general usage patterns.Cookies may be categorized as:Essential cookies, which support necessary website functions.Preference cookies, which remember selected settings.Analytics cookies, which help us understand website performance.Marketing or tracking cookies, where such tools are used and legally permitted.The actual cookies used will depend on the website’s configuration and any third-party tools enabled.Where required, we will provide an appropriate notice or consent mechanism before placing non-essential cookies or using relevant tracking technologies.You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.Third-party services embedded in our website may use their own cookies or tracking technologies, subject to their own policies and settings.

11. Data Transfer and Storage (India-Based)OM SAI TELECOM operates from Maharashtra, India. We may maintain business records and process customer information in India, depending on the systems used.However, certain third-party platforms, hosting providers, messaging services, or technical vendors may process or store information in locations outside India.The actual location of processing depends on the service provider, infrastructure, and applicable technical arrangements.Where personal information is transferred or processed outside India, we will follow applicable legal requirements and take reasonable steps appropriate to the nature of the information and the relevant service.We do not promise that every piece of customer information is stored exclusively within India unless that arrangement has been independently confirmed for the particular service.Customers may contact us for further information about the handling of personal information relevant to a particular transaction or communication.

12. User Rights: Access, Correction, and DeletionSubject to applicable law, individuals may have rights concerning their personal information, including the ability to request access to information, correction of inaccurate or incomplete details, deletion where legally available, and withdrawal of consent where consent is the relevant basis for processing.Customers may also request information about the purposes for which their personal data is being processed and the categories of recipients, where such information is required to be provided by law.To make a request, contact OM SAI TELECOM using the email address or mobile number provided in this Policy.For security, we may ask for reasonable information to verify the identity of the requester before responding. We will avoid requesting unnecessary personal information for verification.We will review and respond to requests within the period required by applicable law, where a statutory timeline applies, or otherwise within a reasonable period.Certain requests may be restricted where information must be retained by law, where disclosure would affect another person’s rights, or where another lawful exception applies.If we cannot fully comply with a request, we will explain the relevant reason where legally required or appropriate.

13. Policy for ChildrenOM SAI TELECOM does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited or requires authorization that has not been obtained.Our services are intended to be used in accordance with applicable age and contractual eligibility requirements.Where a child is permitted to use a service with the involvement of a parent or lawful guardian, any required authorization and safeguards must be followed.If a parent, guardian, or other authorized person believes that a child has provided personal information to us inappropriately, they may contact us using the details below.We will review the concern and take reasonable steps consistent with applicable law, which may include deleting information where appropriate and legally permissible.

14. Updates to This Privacy PolicyOM SAI TELECOM may revise this Privacy Policy from time to time to reflect changes in our services, technology, data practices, legal obligations, or third-party platforms.The updated Policy will be published on our website with a revised effective date or other appropriate notice where practicable.Where a change materially affects the way personal information is processed and applicable law requires additional notice or consent, we will take the steps required by law.Customers are encouraged to review this Policy periodically to understand how their information is handled.A revision to this Policy will not remove rights that individuals have under applicable law.

15. Governing Law (India)This Privacy Policy is governed by the laws of India, including applicable data protection, information technology, consumer protection, and other relevant legislation, as in force and applicable to the relevant processing activity.Any dispute concerning this Policy will be addressed in accordance with applicable Indian law and the jurisdiction of competent courts or statutory authorities.Nothing in this Policy limits any right or remedy that an individual may have under mandatory data protection or consumer protection legislation.

16. Contact Information and Privacy RequestsIf you have questions about this Privacy Policy, wish to exercise a privacy right, want to withdraw consent, or have a concern about how OM SAI TELECOM handles personal information, please contact us.OM SAI TELECOMAddress: Om Sai Telecom, H No. 1718, Koregaon Bhima, Shirur, Pune Nagar Road, Pune, Maharashtra – 412216, IndiaEmail: awhaletushar77@gmail.comMobile: +91 9096755478When contacting us, please describe your request clearly and provide only the information reasonably necessary to identify the relevant enquiry, transaction, or communication.